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Car Dealership taking client for a Ride in Civil Dispute has the Brakes put on by Norrie Waite & Slater Solicitors
We have recently been successful in a Civil Dispute against an established car dealership, following the poor service provided by them after various fault were found with the vehicle. The dealership had the vehicle for repairs for several months, leaving him our client without a vehicle for a considerable period.
Despite numerous attempts by our client to amicably resolve the matter with the car dealership, it was not until we were instructed that the matter was dealt with. Our client’s vehicle was satisfactorily repaired and returned to him and he was paid compensation by the car dealership for the substantial inconvenience and loss of use.
Under the Consumer Rights Act 2015, car dealerships and repair garages have an obligation to carry out repairs within a reasonable time. What is reasonable depends on the repairs to be carried out and if an unreasonable amount of time is taken or the delays have caused you a loss, you may be entitled to compensation.
If you have bought a vehicle, the Consumer Rights Act also states that the vehicle should be as described, of satisfactory quality and fit for purpose. If the vehicle does not satisfy this criteria, then you may be entitled to return the vehicle and obtain a refund or receive compensation.
With our expert help we can reach a swift and amicable resolution on your behalf, saving you the stress of having to deal with matters yourself.
At Norrie Waite & Slater, if your Civil Dispute is a small claim with a value of under £10,000 then we may be able to offer you fixed fees to deal with your matter. For more information telephone the office to speak to either Laura Thorpe or Sarah Tagg on 0114 276 6166.
